Eligibility for Returns:
Special goods are eligible for returns only in the case of quality issues. Quality issues may include defects in materials or workmanship.
Return Window:
Customers must notify us of any quality issues within 15 days of receiving the product. Returns requested after the specified period may not be accepted.
Return Process:
Contact our customer service team at echoctrade@gmail.com to report the quality issue and request a return authorization.
Please provide detailed information about the issue along with relevant photos. Once the return authorization is approved, you will receive instructions on how to return the item.
Return Shipping:
Customers are responsible for covering the return shipping costs, unless the return is due to a quality issue.
If the return is approved due to a quality issue, we will provide a prepaid shipping label or arrange for a pickup at no additional cost to you.
Condition of Returned Items:
Returned items must be in their original condition, unused, and with all original packaging intact.
Any items that show signs of use or damage not related to quality issues may not be eligible for a refund or exchange.
Refund or Exchange:
Upon receiving the returned item and verifying the quality issue, we will process either a refund or exchange, as per your preference.
Refunds will be issued to the original payment method used for the purchase.
Non-Returnable Items:
Certain special goods may be designated as non-returnable due to their nature or customization. Please check the product description for details.